ICTW, Outsourcing, and 24/7 Monitoring for Your Company
ICTW, an integral part of Commit Software, is a solid company based in Tirana.
Specializing in value-added Business Process Outsourcing, ICTW ensures operational continuity and high-quality performance for companies.
CONSTANT MONITORING
ICTW provides continuous 24/7/365 monitoring of systems and data centers.
The team is capable of promptly detecting any failures and taking preventive action to avoid them.
Thanks to video surveillance and alarm management, they ensure maximum security and immediate on-site interventions.
TECHNICAL SUPPORT AND SECURE ASSISTANCE
The dedicated customer care and technical support team offers multichannel full-service management remotely through call centers, live chat, and email support, ensuring immediate solutions even for critical situations.
ICTW ensures maximum peace of mind and constant support for a quality experience.
Our Services
ICTW focuses on Business Process Outsourcing (BPO), providing 24/7 support in Italian, English, with the possibility of implementing new languages to adapt to client needs.
Support for inbound contact centers
ICTW offers comprehensive assistance solutions for inbound contact centers, including call centers, live chat, and customer care. Services include technical and administrative support through first and second-level Help Desks, utilizing various communication methods such as phone, email, live chat, and video calls to ensure a high-quality experience for its clients.
24/7 Monitoring and surveillance
The company has a Security Operations Center composed of highly qualified professionals in IT and telecommunications. The experts can remotely monitor and manage technical infrastructures, even of high complexity, providing continuous assistance and coordinating field interventions based on specific client needs.
Administrative and financial management
ICTW offers administrative and financial management services, including Business Process Outsourcing (BPO), Data Entry, and Data Analysis. The dedicated team manages processes related to accounts receivable, accounts payable, general ledger, and first-level accounting, catering to both companies and professionals.